1-Year Limited Warranty
Fulmor products include a 1-year limited warranty from the date of purchase. The warranty covers manufacturing defects in materials and workmanship under normal consumer use.
What Is Covered
- Device failure caused by manufacturing defects.
- Charging or button issues not caused by misuse, water damage outside normal operating conditions, or unauthorized repair.
- Product arriving defective or visibly damaged, when reported with order information and photo/video evidence.
What Is Not Covered
- Normal wear, scratches, stains, or cosmetic changes from daily use.
- Damage caused by misuse, drops, improper cleaning, unauthorized disassembly, or use outside the instructions.
- Loss, theft, or damage caused by third-party accessories or liquids not recommended for the product.
Returns and Replacement Support
If your product arrives defective or damaged, contact support before sending anything back. We may request photos, video, order number, and delivery label information to review replacement eligibility.
Returns without prior support confirmation may not be accepted. Shipping costs for non-defective returns, when approved, may be the customer's responsibility.
How to Contact Support
Email support@fulmor.com with your order number, purchase date, issue description, and photos or video. We will review the case and provide the next step.